Thirty days to change your mind
You have thirty days from receipt to decide whether you keep the device. That is more generous than the fourteen days the law prescribes, and you do not have to give a reason.
The device may have been used in that time. Judging a styler without using it is impossible, so we do not ask that of you. We only ask that you keep the box and the separate parts together.
How to register a return
Send us your order number at info@oge-exclusive.com or through the contact page. We send you the return label. Put the device back in the box, stick the label on and hand the parcel in.
What it costs
Nothing. Returns are free in the Netherlands and Belgium: you get the return label from us and we pay the shipping. You do not have to pay anything up front.
Refund
Within five working days of your return reaching us, to the account you paid with. The statutory period is fourteen days; we work to five working days. You get word as soon as we have received the parcel.
Exchanging for a different model
That is possible. Let us know which model you would like instead; we send that one and take the first back. Any price difference is settled. Still unsure which model it should be? Describe your hair first, then we can think along before anything travels back and forth.
Damaged or not delivered
Send us your order number, and for damage a photo of the box and of the device. We will sort it out with the carrier. You hear from us what we are going to do, a replacement or your money back, and we arrange that before the investigation is finished.
Business orders
The right of withdrawal applies to consumers only. Business buyers can return unopened items in their original packaging by arrangement within fourteen days. The two-year warranty applies in full.