14-day cooling-off period
You have 14 days after receipt to decide whether you keep the device, and you do not need to give a reason.
Hair stylers are hygiene products. The cooling-off period therefore applies as long as the seal is unbroken and the device has not been used. Inspect it the way you would in a shop. Once the seal is broken or the device has been used, it can no longer be returned (articles 6 and 8 of the terms and conditions).
How to register a return
Send us your order number within 14 days of receipt via info@oge-exclusive.com or the contact page. You then receive the return address. Send the device back unopened in the original, sealed box.
What it costs
Return shipping is at your own expense. Send the parcel with tracking and keep your proof of postage.
Refund
Within 14 days of your return reaching us, or of you showing that you have sent it back, to the account you paid with. We let you know as soon as we have received the parcel.
Exchanging for another model
That is possible as long as the device is unopened and sealed. Let us know within 14 days which model you would like instead; we settle any price difference. Still unsure which model to choose? Describe your hair first and we will help before anything goes back and forth.
Damaged or not delivered
Send us your order number and, in case of damage, a photo of the box and the device. We sort it out with the carrier. You hear from us what we are going to do, a replacement or a refund, and we arrange it before the investigation is closed.
Business orders
The right of withdrawal applies only to consumers. Business buyers may return unopened items in their original packaging within fourteen days by arrangement. The 12-month manufacturer’s warranty applies in full.