Shipping policy
Shipping costs
In the Netherlands and Belgium shipping is free from € 175; below that it costs € 7,95. Beyond that the rates below apply; you see the amount at checkout before you pay.
| Destination | Rate | Free from | Delivery time |
|---|---|---|---|
| Netherlands | € 7,95 | € 175 | 1 working day |
| Belgium | € 7,95 | € 175 | 1 working day |
| Rest of Europe | € 7,95 | € 175 | 2–5 working days |
| Greece and Cyprus | € 12,95 | € 175 | 3–7 working days |
| Canada and the United States | € 24,95 | € 250 | 5–10 working days |
| Mexico | € 29,95 | – | 7–14 working days |
| Other countries | € 34,95 | – | 7–21 working days |
The rates listed are indicative and may change. What you pay is always the amount shown at checkout.
Import duties and VAT outside the EU
If you order from outside the European Union, the recipient pays import duties and VAT on arrival. We cannot collect those in advance, so they are not part of your order total. What you pay depends on the rules of your own country; the carrier will get in touch about it before delivering.
Delivery time
Order on a working day before 22:00 and your parcel leaves the same day. In the Netherlands and Belgium you have it the next day; beyond that the periods in the table above apply. Order at the weekend or on a public holiday and your parcel goes out on the next working day.
We only ship on working days. An order placed on Friday evening, Saturday or Sunday goes out on Monday. A parcel sent on Friday can be delivered on Saturday, but that is the carrier's call and not ours.
All stated delivery times are indicative. We fulfil accepted orders within 30 days at the latest, unless you have agreed to a longer delivery period. If a delivery is delayed, we will let you know.
Tracking your parcel
As soon as your parcel has been collected you receive a track-and-trace link by email. With it you follow the shipment to your door and see roughly when the courier will come by.
Returns
You can send back an unopened, sealed device within 14 days of receipt. The cost of returning it is yours, wherever you live; we refund the purchase amount in full, as described in our refund policy. Always register your return with us first at info@oge-exclusive.com and we will send you the right instructions.
Damaged or lost
Has your parcel arrived damaged or not been delivered? Contact us within a reasonable period at info@oge-exclusive.com with your order number and we will sort it out together with the carrier.